🧴 Glass Item Damage Policy | Jindeal.com
At Jindeal.com, we take great care in packing and shipping all glass products, but due to the fragile nature of glass, minor breakage during transit is a known shipping risk. Below is our clear and customer-friendly Glass Damage Policy designed to ensure transparency and satisfaction.
✅ Acceptable Glass Damage Threshold
- Up to 10% breakage of total glass quantity is considered acceptable during shipping.
- This is an industry-standard risk for fragile items.
- No damage claims will be accepted for breakage within this 10% threshold.
💥 Damage Beyond 10% – What We Cover
If the glass damage exceeds 10% of your total order:
- We will offer a replacement, partial refund, or store credit for the affected quantity.
- Jindeal is committed to fair resolution in case of excessive breakage.
📸 Claim Procedure for Damaged Glass Items
To process any valid damage claim:
- Report the issue within 24 hours of delivery.
- Provide clear photo or video evidence of the damaged products and packaging.
- Upon verification, our support team will resolve the claim for the items exceeding the 10% breakage allowance.
🔒 Important Limitations for Glass Packaging Orders
- 100% damage-free delivery is not guaranteed for glass items.
- Minor scratches, bubbles, or small imperfections that do not affect functionality will not be eligible for return or refund.
- For bulk or wholesale glass orders, extra packaging charges may apply to ensure additional protection.
🛠️ Need Help?
Our team is always here to help you.
📞 Contact our support team for any questions regarding glass orders, claims, or packaging options.